• ›  FAQS
  • ›  We've Got Answers
  • ›  FAQS

What are your hours of operation?

  • Monday through Thursday 8am – 5pm
  • Friday 8am – 4pm

What can I expect from a dermatology visit to your office?

Your visit starts at the time you schedule your appointment. Skilled schedulers collect important information so that your visit can run smoothly. You will be asked questions and provide information that determines the right fit for your medical needs. Obtaining accurate billing information will help prepare you and ensure accurate financial expectations. We can offer flexible options utilizing ten providers who are available at both our Coeur D’ Alene and Spokane Valley locations Monday through Friday.

When you arrive at our office you will be welcomed by our warm and friendly staff, who will collect and scan demographic and insurance information. You may be asked to update or fill out a medical history form. Staying current with medications, medical conditions, and surgeries is crucial to the method of treatment a provider may choose for you. History is updated on a yearly basis and you can find the form on this website.

You can expect minimal wait time for your appointment. Our provider’s value your time and work hard to balance a timely schedule while providing the time you need to get your questions answered. In the event that our schedule is not running on time we do our best to communicate this to you so that you can plan your time accordingly.

Our dermatologists are experts who have a skillfully trained eye to thoroughly check and diagnose conditions of the skin. Skin exams can take as little as 5 min and range up to 30 min if additional treatments or testing are required. Once diagnosed you will be provided education and treatment options if necessary.

Surgical appointments such as Mohs Micrographic surgery can take up to 5 hours and are done in our ASC(Ambulatory Surgical Center.

At the end of your visit you will check out with our front office staff and schedule or set up a reminder to follow up as needed.

What is an ASC?

Ambulatory Surgery Centers—known as ASCs—are modern health care facilities focused on providing same-day surgical care, including diagnostic and preventive procedures.

ASCs provide a more convenient alternative to hospital-based outpatient procedures—and done so with a strong track record of quality care and positive patient outcomes.

For more information click here.

What is the difference between a copay and coinsurance?

Copays and coinsurance are two different ways that you pay part of the cost of your own healthcare. Copay is a flat fee that you usually pay at the doctor's office or when you pick up a prescription at the pharmacy. Coinsurance is a percentage of the service charge that your health plan calculates for you, after you've met your deductible. Paying a copay and coinsurance can be required on a single claim if that claim has multiple expenses. Example: You might pay copay for an office visit, but while you're there the doctor might perform another service like removing a mole, and you might have to pay coinsurance for that service.

What are insurance deductibles?

A deductible is the amount you must pay for healthcare expenses before your health plan starts to cover the costs. The money that you pay beyond your copay to your healthcare provider counts toward your deductible amount. Once this amount is paid, your health plan will start to pay part of your medical expenses.

What can I do for loose skin?

Loose skin is caused by decreased volume that naturally occurs with aging. Treatment options are designed boost volume or stimulate collagen.

Treatments options include:

  • Fillers
  • Ultherapy
  • Cosmetic surgery

What can I do for brown spots?

Sun Damage is the most common cause of pigmentation issues or brown spots. Treatment depends on individual skin types.

Treatment option include:

  • IPL
  • Peels
  • Fraxel
  • Skin lightening creams

What can I do for aging skin?

Texture, pigmentation, & wrinkles are the most common complaints causing us to look older. There are many customizable options.

Treatments include:

  • Medical grade products personally designed for your skin care needs
  • Facials
  • Peels
  • Fillers
  • Lasers
  • Cosmetic surgery

What can be done about my Acne?

Acne cannot be completely prevented. Although, a careful skin care regimen can help to lessen its severity and the formation of new pimples.

Over-the-counter treatments that can help improve acne include salicylic acid, sulfur, and benzoyl peroxide. They are available in washes, creams and gels.

Prescription treatment is recommended if you do not see improvement after one to two months.

Topical treatments include antibiotics, benzoyl peroxides, and vitamin A derivatives. Topical medications are sometimes used in combination with antibiotics for optimal results.

Photodynamic Therapy utilizing Levulan Blu-U Blue light treatment is also an option.

Accutane, an oral vitamin A derivative, is a strong, effective acne treatment which effectively clears signs of acne in many people. There are potential side effects to accutane therapy and proper counseling and monitoring is essential.

What is Rosacea?

Rosacea is a chronic, inflammatory skin condition of adults. It causes redness in the face and produces small, red, pus-filled bumps or pustules that can sometimes look like acne. Rosacea mainly affects those between the ages of 30 and 60, especially people with lightly pigmented skin. The cause of rosacea is unknown, but researchers believe it's likely due to a combination of genetic and environmental factors.

For most people, rosacea is cyclic, meaning it tends to flare up periodically, lessen in intensity, and then flare up again. Though it doesn't have a cure, treatments can control and reduce the signs and symptoms. If you experience persistent redness of your face, see your doctor for a diagnosis and proper treatment.